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Quality problems within 7 days after arriving(incorrect use excluded)
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1.Upon items being returned
seller's commitments
Buyer choose to send the condemned items, after seller receive the items returned and make sure that it is the quality problem, the defective item will be refunded or exchanged as buyer requested.Seller will pay the postage as well, Return shipping fee reimbursement is 1- 35% of the defective item's price up to a maximum of $40.
Buyer should offer :
(1) return for exchange
.photos of the shipping receipt (the return shipping fee reimbursement will be processed according to the receipt)
.products that need return for exchange
(2) return for refund
.photos of the shipping receipt(the return shipping fee reimbursement will be processed according to the receipt)
.original package
.all the products in the package
2.Buyer unwill to return items
seller's commitments
seller can afford 1- 35% of the defective part's price up to a maximum of $20 as compensation (depend on the extent of damage)
buyer should offer
certificate to prove the problem,such as :
.photos or video of our original package
.photos or video of the defective products
.The photos, video or screenshot showing the mal-function of the defective item(s)
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About RC helicopter RTF
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seller's commitments
these products are special and vulnerable on the fly,If only it is not badly damaged (Not be crashed or worn down) , seller can accept return for exchange or refund within 7 days
Seller will afford the postage for resending
buyer should offer
.buyer should cover the return shipping cost
.provide photos or video as evidence
.send the original package and all the parts in the parcel to seller
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Problems caused by buyer's incorrect usage
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seller's commitments
seller can offer maintainance for free
buyer should offer
.buyer can just cover the cost for the replaced parts
.buyer cover the shipping cost both ways
.buyer cover the customs duties and other fees (if necessary)
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Return For Unsatisfied Products
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seller's commitments
If buyer is unsatisfied with the product,seller can accept return within 7 days of receipt for a full refund or an exchange
buyer should offer
.buyer cover shipping cost both ways
.buyer cover customs duties and other fees (if necessary)
.buyer should make sure that the items sent back is in the original package, and the merchandise is in the same condition as it was on arrival.
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customs duties
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seller's commitments
Paying tax is every good citizen's obligation, as the customs duty policies are different in different countries, seller can not guarantee for 100% free tax,some of the parcels might be held by customs for casual inspection and the customs may ask for tax.
Taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Seller does not take responsibility for the tax and cannot accept negative/neutral feedback or dispute for this reason,
buyer should offer
Please check with your country's customs office to determine what these additional costs will be before bidding or buying.
buyer should offer
buyer can leave a message to tell seller something about the description of the content and product value seller can declare to the customs, so buyer can have the parcels pass the customs quickly and pay proper tax if necessary.
If there is any problem with customs clearance,pleace contact the seller for help as soon as possible.
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Shipping method
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seller's commitments
Normally,parcels will be shipped by registered post.
if Gross weight >2kg, size > 90CM, send with 2 parcels/ parcels will be shipped by EMS or others express delivery without special notice.
buyer should offer
Buyer should contact seller before shipping if there is any special requests
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combine shipping
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seller's commitments
If several orders are for the same buyer and to the same shipping address,seller will ship them together
buyer should offer
Buyer should contact seller before shipping if there is any special requests
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shipping time
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seller's commitments
1.The shipping time is 20-40 days by registered post.
2.If shipped by EMS or other express delivery,the shipping time is 5-15days.
3.During the rush season (such as Christmas,Chinese Spring Festival and other important Festivals) and holidays (including unforeseen delays) the warranty period will be extended, we need your understanding, thank you.
buyer should offer
If buyer still cannot receive parcel after 40 days, please feel free to contact the seller to find a solution together, please believe that communication is always the best way to solve problems,you won't be disappointed, thank you.
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